A360 & FUSION360
The UX architects in from the Fusion and A360 teams as well as the Sr. Visual Design Manager from A360 met to discuss strategic planning for the 6-12 month timeframe.
We started with a single 8-hour session. Since all members were trained in LUMA, we used those methods to drive the conversation and arrive at consensus.
I planned and facillitated the exercises, documented and later evangelized the ouput of this workshop.
The day began with “What’s on your radar?”, a “looking” exercise in which all attendees raised their primary, secondary and tertiary concerns across Fusion, A360 and the intersection between the two. This exercise allowed everyone to get the things that were top of mind out, and documented, so that we could move forward collaboratively without folks keeping their individual concerns top of mind.
Participants reviewed their diagrams with the room, explaining their concerns in more detail than a post it allows. Photos were taken to document this stage of the work. After everyone had a chance to explain their radar diagram…we discussed the many affinities between them. This made for a natural transition to an affinity clustering exercise (understanding). This exercise went on for some time, and resulted in not only the following clusters, but also great conversations around the data. As we moved items and realized different headers might actually better classify certain affinities, the diagram morphed into this final result.
We then moved on to a Journey mapping exercise...documenting an end-to-end workflow for the fusion user assuming progressive engagement over time. As a means of understanding the inputs to each of these stages, we also performed a Rose, Thorn, Bud exercise for each column.
This allowed us to look at the overall health of the stage of engagement and rate it subjectively. Conversations drew from personal experience, analytics and user research.
Lastly, we grabbed the top seven concerns we had as a group and created a Difficulty/ Importance Matrix. Starting by ranking the 7 items from least to most important, we then ranked them by relative difficulty, and then mapped them to the 4 quadrants of Luxury, Strategic, Quick Wins and High ROI.
Workstreams were spun up for:
“Introduction/Onboarding” at a companywide level. This was prioritized above features and is in the process of being rolled out across all Autodesk cloud products
Commenting, Visual Redesign/Alignment, UX Polish were added to the backlog and were addressed over the next 6 months.
Cross-project x-refs (A long lead initiative requiring more backend work) was spun up as a strategic initiative, and was recently implemented (this took about 6 months)