A360 & FUSION360
Description
The UX architects from the Fusion and A360 teams and the Sr. Visual Design Manager from A360 met to discuss strategic planning for the 6-12 month timeframe.
We started with a single 8-hour session. Since all members were trained in LUMA, we used those methods to drive the conversation and reach a consensus.
My Role
I planned and facilitated the exercises and documented and later evangelized the output of this workshop.
The day began with “What’s on your radar?” a “looking” exercise in which all attendees raised their primary, secondary, and tertiary concerns across Fusion, A360, and the intersection between the two. This exercise allowed everyone to document the things that were top of mind so that we could move forward collaboratively without folks keeping their individual concerns top of mind.
Participants reviewed their diagrams with the room, explaining their concerns in more detail than a post-it allows. Photos were taken to document this stage of the work. After everyone had a chance to explain their radar diagram…we discussed the many similarities between them. This made for a natural transition to an affinity clustering exercise (understanding). This exercise continued for some time and resulted in the following clusters and great conversations around the data. As we moved items and realized different headers might better classify certain affinities, the diagram morphed into this final result.
We then moved on to a journey mapping exercise, documenting an end-to-end workflow for the fusion user and assuming progressive engagement over time. To understand the inputs to each stage, we also performed a Rose, Thorn, Bud exercise for each column.
This allowed us to look at the overall health of the engagement stage and rate it subjectively. Conversations drew from personal experience, analytics, and user research.
Lastly, we grabbed the top seven concerns we had as a group and created a Difficulty/ Importance Matrix. We ranked the seven items from least to most important, then ranked them by relative difficulty, and then mapped them to the four quadrants of Luxury, Strategic, Quick Wins, and High ROI.
Impact
Workstreams were spun up for:
“Introduction/Onboarding” at a companywide level. This was prioritized above features and is being rolled out across all Autodesk cloud products.
Commenting, Visual Redesign/Alignment, and UX Polish were added to the backlog and were addressed over the next six months.
Cross-project x-refs (A long lead initiative requiring more backend work) was spun up as a strategic initiative and was recently implemented (this took about six months)
